.device-v2-search__form[data-v-74357dac]{display:flex;flex-wrap:wrap;align-items:flex-start}.device-v2-search__actions[data-v-74357dac]{margin-left:auto}.reception-card[data-v-6960fd68]{border:1px solid #ebeef5;border-radius:12px;background:#fff;padding:16px;min-width:360px;max-width:420px;flex-shrink:0;display:flex;flex-direction:column;gap:12px}.reception-card__header[data-v-6960fd68]{display:flex;justify-content:space-between;align-items:flex-start}.reception-card__user[data-v-6960fd68]{display:flex;gap:10px;min-width:0}.reception-card__avatar[data-v-6960fd68]{width:44px;height:44px;border-radius:10px;background:linear-gradient(135deg,#409eff,#79bbff);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;flex-shrink:0}.reception-card__name-row[data-v-6960fd68]{display:flex;align-items:center;gap:6px;margin-bottom:4px}.reception-card__name[data-v-6960fd68]{font-size:16px;font-weight:600;color:#303133}.reception-card__store[data-v-6960fd68]{font-size:13px;color:#909399}.reception-card__status[data-v-6960fd68]{display:flex;align-items:center;gap:6px;color:#409eff;font-size:13px;white-space:nowrap}.reception-card__wave[data-v-6960fd68]{display:inline-flex;align-items:flex-end;gap:2px;height:14px}.reception-card__wave-bar[data-v-6960fd68]{display:block;width:3px;height:8px;background:#409eff;border-radius:2px;animation:wave-6960fd68 .8s ease-in-out infinite alternate}.reception-card__meta-panel[data-v-6960fd68]{background:#f0f6fc;border-radius:10px;padding:12px 14px;display:flex;flex-direction:column;gap:10px}.reception-card__meta-bottom[data-v-6960fd68],.reception-card__meta-top[data-v-6960fd68]{display:flex;align-items:center;justify-content:space-between;gap:10px}.reception-card__duration[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;min-width:0}.reception-card__duration-icon[data-v-6960fd68]{font-size:16px;color:#409eff;flex-shrink:0}.reception-card__duration-text[data-v-6960fd68]{font-size:14px;font-weight:600;color:#303133}.reception-card__recording[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#909399;white-space:nowrap;flex-shrink:0}.reception-card__dot[data-v-6960fd68]{width:6px;height:6px;border-radius:50%;background:#c0c4cc;flex-shrink:0}.reception-card__signal[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:#409eff;min-width:0}.reception-card__signal-icon[data-v-6960fd68]{font-size:15px;flex-shrink:0}.reception-card__track-btn[data-v-6960fd68]{flex-shrink:0;border-radius:18px;padding:8px 14px}.reception-card__track-btn i[data-v-6960fd68]{margin-right:4px}.reception-card__panel[data-v-6960fd68]{border:1px solid #ebeef5;border-radius:10px;overflow:hidden;background:#fff}.reception-card__panel-head[data-v-6960fd68]{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;background:#f5f7fa;border-bottom:1px solid #ebeef5}.reception-card__panel-title[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:#303133}.reception-card__panel-title--ai[data-v-6960fd68]{padding:12px 12px 0}.reception-card__panel-icon[data-v-6960fd68]{font-size:15px;color:#409eff}.reception-card__panel-icon.is-ai[data-v-6960fd68]{color:#e6a23c}.reception-card__panel--ai[data-v-6960fd68]{background:#fffbe8;border-color:#ffe9a8}.reception-card__dialogue[data-v-6960fd68]{padding:10px 12px 12px;min-height:88px;background:#fff}.reception-card__ai[data-v-6960fd68]{padding:8px 12px 12px;min-height:64px}.reception-card__dialogue-list[data-v-6960fd68]{display:flex;flex-direction:column;gap:10px;max-height:120px;overflow-y:auto}.reception-card__dialogue-line[data-v-6960fd68]{text-align:left}.reception-card__dialogue-time[data-v-6960fd68]{font-size:12px;color:#c0c4cc;line-height:1.4;margin-bottom:4px}.reception-card__dialogue-text[data-v-6960fd68]{font-size:13px;color:#606266;line-height:1.5;word-break:break-word}.reception-card__dialogue-empty[data-v-6960fd68]{color:#c0c4cc;font-size:13px;text-align:center;padding:24px 0}.reception-card__ai ul[data-v-6960fd68]{margin:0;padding-left:18px}.reception-card__ai ul li[data-v-6960fd68]{font-size:12px;color:#606266;line-height:1.6;margin-bottom:4px}.reception-card__footer[data-v-6960fd68]{margin:0 -16px -16px;padding:10px 14px 12px;background:#fff;border-top:1px solid #ebeef5;border-radius:0 0 12px 12px;display:flex;flex-direction:column;gap:0}.reception-card__footer-divider[data-v-6960fd68]{height:1px;background:#ebeef5;margin:10px 0}.reception-card__footer-row[data-v-6960fd68]{display:flex;align-items:center;justify-content:space-between;gap:12px;min-width:0}.reception-card__footer-sn[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#606266;min-width:0;flex:1}.reception-card__footer-sn i[data-v-6960fd68]{font-size:14px;color:#909399;flex-shrink:0}.reception-card__footer-sn-text[data-v-6960fd68]{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.reception-card__footer-sync[data-v-6960fd68]{font-size:12px;color:#909399;white-space:nowrap;flex-shrink:0}.reception-card__footer-stats[data-v-6960fd68]{justify-content:flex-start;gap:20px}.reception-card__footer-stat[data-v-6960fd68]{display:inline-flex;align-items:center;gap:6px;min-width:0}.reception-card__footer-dot[data-v-6960fd68]{width:7px;height:7px;border-radius:50%;flex-shrink:0}.reception-card__footer-dot.is-battery[data-v-6960fd68],.reception-card__footer-dot.is-charging[data-v-6960fd68]{background:#67c23a}.reception-card__footer-dot.is-idle[data-v-6960fd68]{background:#e6a23c}.reception-card__footer-value[data-v-6960fd68]{font-size:13px;font-weight:600;color:#303133;white-space:nowrap}.reception-card__footer-label[data-v-6960fd68]{font-size:12px;color:#909399;white-space:nowrap}@keyframes wave-6960fd68{0%{height:4px}to{height:14px}}.idle-table__user[data-v-17407c6a]{display:flex;align-items:center;gap:8px}.idle-table__avatar[data-v-17407c6a]{width:32px;height:32px;border-radius:50%;background:#f0f2f5;color:#909399;display:flex;align-items:center;justify-content:center;font-size:12px}.idle-table__sub[data-v-17407c6a]{font-size:12px;color:#909399}.idle-table__status[data-v-17407c6a]{display:inline-flex;align-items:center;gap:6px;font-size:13px}.idle-table__status.is-offline[data-v-17407c6a]{color:#909399}.idle-table__status.is-standby[data-v-17407c6a]{color:#e6a23c}.idle-table__status-dot[data-v-17407c6a]{width:8px;height:8px;border-radius:50%;background:currentColor}.idle-table__battery[data-v-17407c6a]{display:flex;align-items:center;gap:8px}.idle-table__battery .el-progress[data-v-17407c6a]{flex:1}.realtime-chat[data-v-58c38cf9]{flex:1;min-height:0;max-height:100%;overflow-y:auto;padding:8px 12px}.realtime-chat__empty[data-v-58c38cf9],.realtime-chat__tip[data-v-58c38cf9]{text-align:center;color:#909399;font-size:13px;padding:40px 16px}.realtime-chat__item[data-v-58c38cf9]{margin-bottom:12px;text-align:left}.realtime-chat__time[data-v-58c38cf9]{font-size:12px;color:#c0c4cc;line-height:1.4;margin-bottom:4px}.realtime-chat__text[data-v-58c38cf9]{font-size:14px;color:#303133;line-height:1.6;word-break:break-word}.realtime-chat__typing[data-v-58c38cf9]{display:flex;align-items:center;gap:8px;color:#909399;font-size:13px;text-align:left}.realtime-chat__dots[data-v-58c38cf9]{display:inline-flex;gap:3px}.realtime-chat__dots i[data-v-58c38cf9]{width:6px;height:6px;border-radius:50%;background:#409eff;animation:blink-58c38cf9 1.2s infinite}.realtime-chat__dots i[data-v-58c38cf9]:nth-child(2){animation-delay:.2s}.realtime-chat__dots i[data-v-58c38cf9]:nth-child(3){animation-delay:.4s}@keyframes blink-58c38cf9{0%,80%,to{opacity:.3}40%{opacity:1}}.realtime-listen-dialog{border-radius:16px}.realtime-listen-dialog .el-dialog__header{padding:20px 24px 12px}.realtime-listen-dialog .el-dialog__body{padding:0 24px 24px}.realtime-listen-dialog__title{display:flex;align-items:center;gap:10px;font-size:18px;font-weight:600;color:#303133}.realtime-listen-dialog__live{display:inline-block;padding:2px 8px;border-radius:10px;background:#fef0f0;color:#f56c6c;font-size:12px;font-weight:600}.realtime-listen-dialog__body{display:flex;flex-direction:column;gap:16px}.realtime-listen-dialog__audio-card{grid-column:1;grid-row:1;background:linear-gradient(180deg,#f8fbff,#fff);border:1px solid #ebeef5;border-radius:12px;padding:16px}.realtime-listen-dialog__user{display:flex;gap:12px;align-items:center;margin-bottom:12px}.realtime-listen-dialog__avatar{width:48px;height:48px;border-radius:12px;background:linear-gradient(135deg,#409eff,#79bbff);color:#fff;display:flex;align-items:center;justify-content:center;font-size:16px}.realtime-listen-dialog__user-title{font-size:16px;font-weight:600;color:#303133}.realtime-listen-dialog__user-store{font-size:13px;color:#909399;margin-top:4px}.realtime-listen-dialog__wave-wrap{height:72px;display:flex;align-items:center;justify-content:center;margin-bottom:12px}.realtime-listen-dialog__stream{width:100%}.realtime-listen-dialog__stream .mse-player{margin:0}.realtime-listen-dialog__stream .controls,.realtime-listen-dialog__stream .status-panel{display:none!important}.realtime-listen-dialog__stream .visualizer{height:56px;margin:0}.realtime-listen-dialog__stream .visualizer .bar{width:6px;background:linear-gradient(0deg,#409eff,#79d7ff)}.realtime-listen-dialog__controls{display:flex;align-items:center;gap:12px;margin-bottom:8px}.realtime-listen-dialog__volume-icon{color:#909399;font-size:18px}.realtime-listen-dialog__slider{flex:1}.realtime-listen-dialog__stream-tip{text-align:center;font-size:13px;color:#909399}.realtime-listen-dialog__body-content{display:flex;flex-direction:row;gap:16px}.realtime-listen-dialog__chat-section{width:60%;grid-column:1;flex-direction:column}.realtime-listen-dialog__chat-section,.realtime-listen-dialog__summary-section{grid-row:2;display:flex;background:#fff;border:1px solid #ebeef5;border-radius:12px;padding:16px;overflow:auto;height:calc(100vh - 400px)}.realtime-listen-dialog__summary-section{flex:1;grid-column:2;flex-direction:column}.realtime-listen-dialog__summary-list{flex:1;overflow-y:auto;padding-right:4px}.realtime-listen-dialog__summary-empty{text-align:center;color:#909399;font-size:13px;padding:32px 16px}.realtime-listen-dialog__summary-card{background:#fafcff;border:1px solid #e8f0fe;border-radius:10px;padding:12px 14px;margin-bottom:12px}.realtime-listen-dialog__summary-card:last-child{margin-bottom:0}.realtime-listen-dialog__summary-head{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.realtime-listen-dialog__summary-time{font-size:12px;color:#909399}.realtime-listen-dialog__summary-brief{font-size:14px;color:#303133;line-height:1.7;margin-bottom:10px}.realtime-listen-dialog__summary-row{display:flex;gap:8px;font-size:13px;line-height:1.6;margin-bottom:8px}.realtime-listen-dialog__summary-row .label{color:#909399;flex-shrink:0}.realtime-listen-dialog__summary-row .value{color:#606266}.realtime-listen-dialog__summary-block{margin-top:8px}.realtime-listen-dialog__summary-block .label{font-size:12px;color:#909399;margin-bottom:4px}.realtime-listen-dialog__summary-block ul{margin:0;padding-left:18px}.realtime-listen-dialog__summary-block li{font-size:13px;color:#606266;line-height:1.6}.realtime-listen-dialog__summary-block.is-risk .label{color:#e6a23c}.realtime-listen-dialog__summary-block.is-todo .label{color:#409eff}.realtime-listen-dialog__chat-title{font-size:15px;font-weight:600;color:#303133;margin-bottom:8px}.device-card-list[data-v-e26db960]{padding:8px 0 0}.device-card-list__section[data-v-e26db960]{margin-bottom:24px}.device-card-list__section-head[data-v-e26db960]{margin-bottom:12px}.device-card-list__section-head h3[data-v-e26db960]{margin:0;font-size:16px;font-weight:600;color:#303133}.device-card-list__reception-scroll[data-v-e26db960]{display:flex;gap:16px;overflow-x:auto;padding-bottom:8px}.device-card-list__pagination[data-v-e26db960]{margin-top:8px;text-align:right}.device-v2-page__content[data-v-077fa32c],.device-v2-page__filter[data-v-077fa32c]{border:none}.device-v2-page__content[data-v-077fa32c]{margin-top:12px}.aftersale-stat-cards[data-v-bef122c4]{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.aftersale-stat-cards__item[data-v-bef122c4]{min-height:112px;background:#fff;border-radius:10px;padding:20px 24px;border:1px solid #ebeef5;box-sizing:border-box;display:flex;align-items:center;gap:18px;cursor:pointer;box-shadow:0 3px 12px rgba(31,45,61,.05);transition:box-shadow .2s,transform .2s}.aftersale-stat-cards__item[data-v-bef122c4]:hover{transform:translateY(-1px);box-shadow:0 8px 20px rgba(31,45,61,.1)}.aftersale-stat-cards__icon-wrap[data-v-bef122c4]{width:46px;height:46px;flex:0 0 46px;display:flex;align-items:center;justify-content:center;border-radius:12px;background:#f5f7fa}.aftersale-stat-cards__dot[data-v-bef122c4]{width:18px;height:18px;border-radius:50%;display:inline-block;box-shadow:0 0 0 8px rgba(0,0,0,.03)}.aftersale-stat-cards__users[data-v-bef122c4]{font-size:22px;color:#5f7896}.aftersale-stat-cards__content[data-v-bef122c4]{min-width:0}.aftersale-stat-cards__num[data-v-bef122c4]{font-size:30px;font-weight:700;line-height:1.2;color:#303133}.aftersale-stat-cards__label[data-v-bef122c4]{margin-top:5px;font-size:14px;color:#909399}.aftersale-stat-cards__item.is-red .aftersale-stat-cards__dot[data-v-bef122c4],.is-red .aftersale-stat-cards__dot[data-v-bef122c4]{background:#f56c6c}.aftersale-stat-cards__item.is-yellow .aftersale-stat-cards__dot[data-v-bef122c4],.is-yellow .aftersale-stat-cards__dot[data-v-bef122c4]{background:#e6a23c}.aftersale-stat-cards__item.is-green .aftersale-stat-cards__dot[data-v-bef122c4],.is-green .aftersale-stat-cards__dot[data-v-bef122c4]{background:#67c23a}.aftersale-stat-cards__item.is-red .aftersale-stat-cards__icon-wrap[data-v-bef122c4]{background:#fff4f4}.aftersale-stat-cards__item.is-yellow .aftersale-stat-cards__icon-wrap[data-v-bef122c4]{background:#fffbeb}.aftersale-stat-cards__item.is-green .aftersale-stat-cards__icon-wrap[data-v-bef122c4]{background:#f0fbf2}.aftersale-stat-cards__item.is-total .aftersale-stat-cards__icon-wrap[data-v-bef122c4]{background:#f1f6fb}.aftersale-filter-bar[data-v-b2ffbf6c]{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}.aftersale-filter-bar__left[data-v-b2ffbf6c]{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.aftersale-filter-bar__left .el-select[data-v-b2ffbf6c]{width:150px}.aftersale-filter-bar__search[data-v-b2ffbf6c]{width:220px}.aftersale-filter-bar__right[data-v-b2ffbf6c]{font-size:14px;color:#909399;white-space:nowrap}[data-v-b2ffbf6c] .el-input__inner{border-color:#e4e7ed;border-radius:5px}.aftersale-table__header[data-v-13745dd3]{min-height:48px;padding:0 16px;display:grid;grid-template-columns:minmax(180px,1.2fr) minmax(130px,.9fr) 120px 90px minmax(160px,1fr) 100px minmax(150px,.95fr) 120px 120px;align-items:center;box-sizing:border-box;border:1px solid #ebeef5;border-bottom:none;border-radius:8px 8px 0 0;background:#fafbfc;color:#4f5661;font-size:14px;font-weight:600}.aftersale-table__header .is-center[data-v-13745dd3]{text-align:center}.aftersale-table__group[data-v-13745dd3]{margin-bottom:0;border:1px solid #ebeef5;border-top:none;border-radius:0;background:#fff}.aftersale-table__group[data-v-13745dd3]:last-child{border-radius:0 0 8px 8px}.aftersale-table__group-head[data-v-13745dd3]{display:flex;align-items:center;gap:8px;min-height:42px;padding:8px 16px;box-sizing:border-box;font-size:14px;font-weight:600;border-radius:0}.aftersale-table__group.is-red .aftersale-table__group-head[data-v-13745dd3]{background:#fef0f0;color:#c45656}.aftersale-table__group.is-yellow .aftersale-table__group-head[data-v-13745dd3]{background:#fdf6ec;color:#b88230}.aftersale-table__group.is-green .aftersale-table__group-head[data-v-13745dd3]{background:#f0f9eb;color:#529b2e}.aftersale-table__group.is-idle .aftersale-table__group-head[data-v-13745dd3]{background:#f4f4f5;color:#606266}.aftersale-table__group-count[data-v-13745dd3]{font-weight:500;opacity:.85}.aftersale-table__group-icon[data-v-13745dd3]{width:10px;height:10px;flex:0 0 10px;overflow:hidden;border-radius:50%;font-size:0}.aftersale-table__group.is-red .aftersale-table__group-icon[data-v-13745dd3]{background:#f56c6c}.aftersale-table__group.is-yellow .aftersale-table__group-icon[data-v-13745dd3]{background:#e6a23c}.aftersale-table__group.is-green .aftersale-table__group-icon[data-v-13745dd3]{background:#67c23a}.aftersale-table__group.is-idle .aftersale-table__group-icon[data-v-13745dd3]{background:#c0c4cc}.aftersale-table__customer[data-v-13745dd3]{display:flex;align-items:flex-start;gap:8px}.aftersale-table__light-dot[data-v-13745dd3]{width:8px;height:8px;border-radius:50%;margin-top:6px;flex-shrink:0}.aftersale-table__light-dot.is-red[data-v-13745dd3]{background:#f56c6c}.aftersale-table__light-dot.is-yellow[data-v-13745dd3]{background:#e6a23c}.aftersale-table__light-dot.is-green[data-v-13745dd3]{background:#67c23a}.aftersale-table__light-dot.is-idle[data-v-13745dd3]{background:#c0c4cc}.aftersale-table__name[data-v-13745dd3]{font-weight:600;color:#303133;font-size:14px}.aftersale-table__sub[data-v-13745dd3]{margin-top:2px;font-size:13px;color:#909399}.aftersale-table__status[data-v-13745dd3]{display:inline-flex;align-items:center;gap:4px;font-size:13px;color:#909399}.aftersale-table__status-dot[data-v-13745dd3]{width:6px;height:6px;border-radius:50%;background:currentColor}.aftersale-table__battery[data-v-13745dd3]{color:#606266;font-size:14px}.aftersale-table__bolt[data-v-13745dd3]{margin-right:2px;color:#e6a23c}.aftersale-table__amount[data-v-13745dd3]{font-weight:600;color:#303133}.aftersale-table__trigger[data-v-13745dd3]{color:#909399;font-size:14px}.aftersale-table__trigger.is-red[data-v-13745dd3]{color:#f56c6c;font-weight:600}.aftersale-table__trigger.is-yellow[data-v-13745dd3]{color:#e6a23c;font-weight:600}.aftersale-table__trigger.is-green[data-v-13745dd3]{color:#67c23a}.aftersale-table__trigger.is-idle[data-v-13745dd3]{color:#c0c4cc}.aftersale-table__action[data-v-13745dd3]{display:inline-flex;align-items:center;justify-content:center;height:30px;padding:0 14px;border:none;border-radius:4px;font-size:13px;line-height:1;cursor:pointer;color:#fff;white-space:nowrap;outline:none}.aftersale-table__action.is-red[data-v-13745dd3]{background:#c45656}.aftersale-table__action.is-yellow[data-v-13745dd3]{background:#d4920d}.aftersale-table__action.is-green[data-v-13745dd3]{background:#1d3a6d}.aftersale-table__action.is-idle[data-v-13745dd3]{color:#909399;background:transparent;padding:0}.aftersale-table__action[data-v-13745dd3]:hover{opacity:.9}.aftersale-table__empty[data-v-13745dd3]{padding:16px;text-align:center;color:#c0c4cc;font-size:13px}.aftersale-table__group.is-idle .aftersale-table__amount[data-v-13745dd3],.aftersale-table__group.is-idle .aftersale-table__name[data-v-13745dd3]{color:#909399}[data-v-13745dd3] .aftersale-table__el th{background:#fafafa;color:#606266;font-weight:500}[data-v-13745dd3] .aftersale-table__el td{padding:12px 0;font-size:14px}.aftersale-detail-dialog{margin-bottom:16px;border-radius:10px;overflow:hidden;box-shadow:0 8px 28px rgba(31,45,61,.14)}.aftersale-detail-dialog .el-dialog__header{padding:0;border-bottom:none;position:absolute;top:20px;right:20px;z-index:2}.aftersale-detail-dialog .el-dialog__headerbtn{top:0;right:0}.aftersale-detail-dialog .el-dialog__body{height:calc(100vh - 48px);padding:0;box-sizing:border-box;background:#fff}.aftersale-detail-dialog .aftersale-detail-dialog__card{height:100%;border:1px solid #ebeef5;border-radius:10px;overflow:hidden}.aftersale-detail-dialog .aftersale-detail-dialog__card .el-card__body{height:100%;padding:0;display:flex;flex-direction:column;box-sizing:border-box}.aftersale-detail-dialog__card{width:100%}.aftersale-detail-dialog__header{width:100%;min-height:92px;padding:18px 28px 14px 24px;border-bottom:1px solid #ebeef5;background:#fff;box-sizing:border-box;display:flex;align-items:flex-start;gap:14px;flex-shrink:0}.aftersale-detail-dialog__back{width:32px;height:32px;margin-top:2px;padding:0;border:1px solid #dcdfe6;border-radius:6px;color:#909399;background:#fff;cursor:pointer}.aftersale-detail-dialog__back:hover{color:#409eff;border-color:#b3d8ff;background:#ecf5ff}.aftersale-detail-dialog__header-main{min-width:0;flex:1}.aftersale-detail-dialog__title-row{display:flex;align-items:center;gap:12px}.aftersale-detail-dialog__title{font-size:20px;font-weight:700;color:#303133}.aftersale-detail-dialog__meta{margin-top:9px;display:flex;flex-wrap:wrap;gap:20px;font-size:16px;color:#606266}.aftersale-detail-dialog__meta i{margin-right:4px;color:#909399}.aftersale-detail-dialog__amount{font-weight:700;color:#303133}.aftersale-detail-dialog__body{flex:1;display:grid;grid-template-columns:33.5% 33% 33.5%;min-height:0;background:#fff;overflow:hidden}.aftersale-detail-dialog__col{background:#fff;padding:16px 18px;display:flex;flex-direction:column;min-height:0;overflow:hidden}.aftersale-detail-dialog__col+.aftersale-detail-dialog__col{border-left:1px solid #ebeef5}.aftersale-detail-dialog__col-title{display:flex;align-items:center;gap:7px;font-size:18px;font-weight:700;color:#303133;margin-bottom:14px;padding-bottom:13px;border-bottom:1px solid #f0f2f5}.aftersale-detail-dialog__col-title--flex{justify-content:space-between}.aftersale-detail-dialog__col-title>i{color:#5f7896}.aftersale-detail-dialog__col-title>span{display:flex;align-items:center;gap:7px}.aftersale-detail-dialog__scroll-bottom{display:inline-flex;align-items:center;gap:5px;height:28px;padding:0 12px;border:none;border-radius:14px;background:#4b6f9d;color:#fff;font-size:12px;font-weight:500;line-height:1;cursor:pointer;outline:none;box-shadow:0 2px 6px rgba(75,111,157,.28);transition:background .15s ease,box-shadow .15s ease,transform .15s ease}.aftersale-detail-dialog__scroll-bottom i{font-size:13px}.aftersale-detail-dialog__scroll-bottom:hover{background:#3f5f88;box-shadow:0 3px 8px rgba(75,111,157,.36)}.aftersale-detail-dialog__scroll-bottom:active{transform:translateY(1px)}.aftersale-detail-dialog__asr-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-shrink:0;margin:2px 0 8px;padding:0 2px}.aftersale-detail-dialog__asr-label{font-size:13px;font-weight:600;color:#909399;letter-spacing:.02em}.aftersale-detail-dialog__media{flex:1;min-height:0;display:flex;flex-direction:column;gap:12px;overflow:hidden}.aftersale-detail-dialog__audio{flex-shrink:0}.aftersale-detail-dialog__audio .device-audio-panel{width:1px;height:1px;position:absolute;overflow:hidden;opacity:0;pointer-events:none}.aftersale-detail-dialog__player{height:72px;display:flex;align-items:center;gap:14px;padding:0 2px}.aftersale-detail-dialog__play{width:42px;height:42px;flex:0 0 42px;padding:0;border:none;border-radius:50%;background:#4b6f9d;color:#fff;font-size:20px;cursor:pointer}.aftersale-detail-dialog__play:disabled{cursor:not-allowed;opacity:.55}.aftersale-detail-dialog__player-main{flex:1;min-width:0}.aftersale-detail-dialog__progress{position:relative;height:4px;border-radius:2px;background:#d8dee8}.aftersale-detail-dialog__progress:before{content:"";position:absolute;inset:0 auto 0 0;width:var(--playback-progress,0);border-radius:2px;background:#4b6f9d}.aftersale-detail-dialog__progress-dot{position:absolute;left:var(--playback-progress,0);top:50%;width:10px;height:10px;border:3px solid #4b6f9d;border-radius:50%;box-sizing:border-box;background:#fff;transform:translate(-50%,-50%)}.aftersale-detail-dialog__player-time{margin-top:7px;display:flex;justify-content:space-between;color:#a2a9b3;font-size:14px}.aftersale-detail-dialog__player-duration{flex-shrink:0;color:#6f7782;font-size:14px}.aftersale-detail-dialog__asr{flex:1;min-height:0;overflow:hidden;display:flex;flex-direction:column}.aftersale-detail-dialog__asr .device-transcription{height:100%;min-height:0}.aftersale-detail-dialog__asr .device-transcription__ended,.aftersale-detail-dialog__asr .device-transcription__hint,.aftersale-detail-dialog__asr .section-title{display:none}.aftersale-detail-dialog__asr .audio-stream-text{min-height:0;max-height:none}.aftersale-detail-dialog__asr .device-transcription__content{padding-right:6px}.aftersale-detail-dialog__asr .device-transcription__history-item,.aftersale-detail-dialog__asr .message .item{min-height:0;margin:0 0 10px;padding:12px 14px 10px;box-sizing:border-box;display:flex;flex-direction:column;border:1px solid #e4eaf2;border-left:4px solid #8fa6c1;border-radius:8px;background:#f7f9fc;color:#303640;font-size:15px;line-height:1.5}.aftersale-detail-dialog__asr .device-transcription__history-item .time,.aftersale-detail-dialog__asr .message .item .time{order:2;align-self:flex-end;margin:4px 0 0;color:#9aa3ad;font-size:12px}.aftersale-detail-dialog__alert-count{font-style:normal;color:#f56c6c;font-size:16px}.aftersale-detail-dialog__section-label{font-size:17px;font-weight:600;color:#606266;margin-bottom:14px}.aftersale-detail-dialog__keypoints{flex:0 1 auto;max-height:48%;min-height:0;margin-bottom:14px;padding:12px 14px;border:1px solid #dbe5f0;border-radius:8px;background:#f7faff;overflow-y:auto}.aftersale-detail-dialog__keypoints .aftersale-detail-dialog__section-label{margin-bottom:10px}.aftersale-detail-dialog__kv{display:flex;gap:12px;margin-bottom:8px;font-size:15px;line-height:1.5}.aftersale-detail-dialog__kv .label{flex:0 0 76px;color:#909399}.aftersale-detail-dialog__kv .value{flex:1;min-width:0;color:#303133}.aftersale-detail-dialog__kv .value.is-ok{color:#67c23a}.aftersale-detail-dialog__kv .value.is-danger{color:#f56c6c;font-weight:600}.aftersale-detail-dialog__tag-danger{margin-left:6px;font-style:normal;color:#f56c6c;font-size:14px;font-weight:600}.aftersale-detail-dialog__advice{margin-top:10px;padding:10px 12px;background:#fdf6ec;border:1px solid #f5dab1;border-radius:6px;font-size:14px;color:#b88230;line-height:1.45;display:flex;gap:8px}.aftersale-detail-dialog__advice i{margin-top:2px;flex-shrink:0}.aftersale-detail-dialog__timeline{flex:1;min-height:180px;padding-left:7px;overflow-y:auto}.aftersale-detail-dialog__tl-item{position:relative;padding-left:24px;padding-bottom:18px}.aftersale-detail-dialog__tl-item:not(:last-child):before{content:"";position:absolute;left:5px;top:14px;bottom:0;width:1px;background:#dcdfe6}.aftersale-detail-dialog__tl-item.is-danger .aftersale-detail-dialog__tl-dot{background:#f56c6c;border-color:#f56c6c}.aftersale-detail-dialog__tl-item.is-danger .aftersale-detail-dialog__tl-head{color:#f56c6c}.aftersale-detail-dialog__tl-dot{position:absolute;left:0;top:4px;width:12px;height:12px;border-radius:50%;background:#fff;border:2px solid #409eff}.aftersale-detail-dialog__tl-content{min-height:88px;padding:14px 16px;box-sizing:border-box;border:1px solid #ebeef5;border-radius:4px;background:#fff}.aftersale-detail-dialog__tl-head{font-size:16px;color:#303133;display:flex;gap:8px}.aftersale-detail-dialog__tl-desc{margin-top:7px;font-size:14px;color:#909399}.aftersale-detail-dialog__alerts{flex:0 1 auto;max-height:68%;overflow-y:auto;min-height:0}.aftersale-detail-dialog__alert{border:1px solid #ebeef5;border-radius:8px;padding:0 18px 16px;margin-bottom:14px;overflow:hidden}.aftersale-detail-dialog__alert.is-red{border-color:#f3b2b2}.aftersale-detail-dialog__alert.is-red .aftersale-detail-dialog__alert-head{color:#c45656;background:#fef0f0}.aftersale-detail-dialog__alert.is-red .aftersale-detail-dialog__alert-quote{border-left-color:#f56c6c}.aftersale-detail-dialog__alert.is-yellow{border-color:#efc98b}.aftersale-detail-dialog__alert.is-yellow .aftersale-detail-dialog__alert-head{color:#b88230;background:#fdf6ec}.aftersale-detail-dialog__alert.is-yellow .aftersale-detail-dialog__alert-quote{border-left-color:#e6a23c}.aftersale-detail-dialog__alert.is-handled{opacity:.55}.aftersale-detail-dialog__alert-head{display:flex;align-items:center;justify-content:space-between;margin:0 -18px 12px;padding:12px 16px;font-size:17px;border-bottom:1px solid rgba(0,0,0,.03)}.aftersale-detail-dialog__alert-head strong{display:flex;align-items:center;gap:8px}.aftersale-detail-dialog__alert-head strong:before{content:"";width:12px;height:12px;flex:0 0 12px;border-radius:50%;background:currentColor}.aftersale-detail-dialog__alert-head span{color:#909399;font-size:14px}.aftersale-detail-dialog__alert-quote{font-size:15px;color:#606266;margin-bottom:10px;padding:8px 10px;border-left:3px solid #dcdfe6;background:#fff}.aftersale-detail-dialog__alert-strategy{padding:10px 12px;border:1px solid #dce3eb;border-radius:5px;background:#f4f6f8;font-size:15px;color:#303133;line-height:1.5;margin-bottom:12px}.aftersale-detail-dialog__alert-actions{display:flex;gap:10px;flex-wrap:wrap}.aftersale-detail-dialog__action-btn{display:inline-flex;align-items:center;justify-content:center;height:32px;padding:0 14px;border:none;border-radius:4px;font-size:14px;line-height:1;cursor:pointer;color:#fff;white-space:nowrap;outline:none}.aftersale-detail-dialog__action-btn.is-red{background:#c45656}.aftersale-detail-dialog__action-btn.is-yellow{background:#d4920d}.aftersale-detail-dialog__action-btn.is-green{background:#1d3a6d}.aftersale-detail-dialog__action-btn:hover{opacity:.9}.aftersale-detail-dialog__bparts{margin-top:18px;padding-top:16px;border-top:1px solid #ebeef5;max-height:32%;overflow-y:auto}.aftersale-detail-dialog__bpart{min-height:54px;padding:10px 13px;margin-bottom:8px;border:1px solid #f0f2f5;border-radius:4px;background:#fafafa;font-size:14px}.aftersale-detail-dialog__bpart:last-child{margin-bottom:0}.aftersale-detail-dialog__bpart-name{font-weight:600;color:#303133;margin-bottom:2px}.aftersale-detail-dialog__bpart-note{color:#909399;display:flex;align-items:center;gap:6px}.aftersale-detail-dialog__bpart--empty{display:flex;align-items:center;color:#a8abb2;font-weight:400}.aftersale-detail-dialog__empty{min-height:108px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;border:1px dashed #dcdfe6;border-radius:8px;color:#a8abb2;font-size:15px;background:#fafbfc}.aftersale-detail-dialog__empty i{color:#67c23a;font-size:26px}@media(max-width:900px){.aftersale-detail-dialog__body{grid-template-columns:1fr;max-height:none}.aftersale-detail-dialog__col+.aftersale-detail-dialog__col{border-left:none;border-top:1px solid #ebeef5}}.aftersale-page[data-v-516fab79]{background:#f5f7fa;min-height:calc(100vh - 120px);padding:16px 32px 24px;margin:-12px;box-sizing:border-box}.aftersale-page__panel[data-v-516fab79]{margin-top:20px;border:none;border-radius:10px}.aftersale-page__panel[data-v-516fab79] .el-card__body{padding:14px 16px 16px}.aftersale-page__table[data-v-516fab79]{margin-top:18px}